We're Here to Help.
Whether you are an employee with a question about your objective or a company admin managing your team's wellness program, we have you covered.
How to Reach Us
Choose the channel that works best for your situation.
In-App Support
The fastest way to get help. Submit a support ticket directly from the Slynk app under Settings.
Settings → Support
Send us a detailed message and we will get back to you as quickly as possible.
support@slynk.com
Response Time
We aim to respond to all support requests within one business day. Urgent issues are prioritized.
Within 24 hours
For Employees
Here are the most common things we help employees with. If your question is not listed, reach out anyway — we are happy to help.
Account and Setup
Getting started with Slynk, connecting your tracking provider, and managing your profile.
- ●I cannot log in to my account
- ●How do I connect Apple Health, Garmin, Fitbit, or WHOOP?
- ●My tracking provider is showing as disconnected
- ●How do I update my profile or notification settings?
Objectives and Progress
Questions about your wellness objectives, tracking, and how outcomes are evaluated.
- ●My activity data is not syncing correctly
- ●I think my objective result is incorrect
- ●Can I change my objective after I have started?
- ●How are qualifying days calculated?
Balance and Payouts
Understanding your earned credits, requesting payouts, and claim status.
- ●How do I request a payout for my earned credits?
- ●When will I receive my payout?
- ●My claim status has not changed — what does that mean?
- ●What happens to my credits if I do not claim them?
For Company Admins
Managing your organization's wellness program through the Slynk admin dashboard.
Employee Management
Invite new employees, deactivate accounts, and manage your team's enrollment status through the admin dashboard.
Program Configuration
Enable or disable objective types, customize difficulty targets within Slynk's guardrails, and adjust your program settings.
Invoices and Billing
View finalized invoices, confirm employee claim payments (for direct-pay programs), and track your program's financial performance.
Reporting and Insights
Access participation rates, completion trends, and cost savings reports. All data is aggregated — individual employee health data is never visible.
Looking for Quick Answers?
Many common questions are already answered in our FAQ. Check there first, or reach out to our team directly.
Real People.
Real Support.
No chatbots, no ticket black holes. When you reach out to Slynk support, a real person reads your message and works to resolve it.